Our Mission Statement

It is our mission to provide quality adjusting services to our clients with exceptional reporting standards in a family-oriented environment. This will be accomplished by:

  • Being the foremost and sought after adjusting firm in the marketplace by consistently exceeding the expectations of our clients.
  • Providing our Employees with a productive environment, rich with opportunities in growth, training and personal and professional development.
  • Emphasizing the shared vision of achieving unsurpassed Customer Satisfaction by promoting “Quality Effort” throughout Wickizer & Clutter.
  • The continual achievement of the “Wickizer & Clutter Team” goals of exceptional Service, Growth and Financial Success.

Quality Checklist:
  • Customer instructions reviewed and adhered to
  • Same day contact
  • Inspection in 24 hours or by agreed appointment
  • Verification and recognition of coverages
  • Accurate determination of cause of loss
  • Established estimates or reserves
  • Recommendations and/or settlement with in assignment authority
  • Subrogation or contribution investigated
  • Timely reporting
  • Active supervision
  • Activity records reflect time and expense and status of file
  • Each file demonstrates professional adjustment abilities

Quality Statement:

We pledge to provide a professional quality product unequaled in our area of service. We have established standards that will enhance the relationship between you, the client, and the policyholder.

We maintain a Quality Checklist, which you can expect to be adhered to on each claim assignment.

In the course of doing business, the possibility exists of claims being presented against us, with the assertion made that we have not properly completed our tasks. For that purpose, we maintain Professional Liability Insurance.

Should you have specific file requirements, we can customize our services to your requirements. Each adjuster and the Clerical Department, has in their possession, a Company Instruction Manual with each company’s specific requirements.

Our goal is to be recognized as the benchmark of customer service to both our clients and their insured.

Professional Liability Insurance.

Click the image below to download a PDF copy.